Airlines were facing increasing pressure to comply with regulations while maintaining seamless, fee-free payment options for their customers. In 2023, the sudden departure of POLi, a widely used payment method, created a significant challenge for airlines that needed to comply with ACCC regulations on fee-free payments. Azupay stepped in with an innovative solution, helping airlines transition to a compliant, real-time payment system without disrupting their existing processes.
The Challenge
In October 2023, the abrupt departure of POLi from the Australian market left airlines without a cost-free payment option, as required by the Australian Competition and Consumer Commission (ACCC). This sudden gap threatened non-compliance with ACCC regulations, pushing airlines to urgently seek an alternative payment solution that could be swiftly integrated into their existing infrastructure.
The Azupay Solution
Azupay’s Innovation Labs quickly developed a cutting-edge wrapper solution, transitioning airlines to PayID for business. This solution maintained the familiar POLi integration, ensuring minimal disruption for both airlines and their customers. To date, Azupay has processed over 1 million transactions and moved a total of half a billion dollars through this streamlined solution for airlines. The result was a seamless transition to a fee-free payment system that complied with ACCC requirements and elevated the overall traveller payment experience.
Our Approach
- Seamless Integration: The wrapper mirrored POLi’s integration, allowing airlines to retain their existing customer-facing interfaces and internal systems without extensive modifications.
- PayID Adoption: PayID for business seamlessly replaced POLi, offering real-time, fee-free payments with enhanced security and speed.
- Rapid Execution: Azupay delivered the complete solution in just six weeks, covering the full scope from onboarding and design to development and testing.
- Simultaneous Onboarding: Three major airlines were onboarded in parallel, ensuring smooth implementation across multiple organisations.
For businesses exploring the potential of Pay by Bank using PayID or PayTo, Azupay offers expert guidance and comprehensive support. Contact us today to discover how these innovative payment solutions can transform your transactions and boost operational efficiency.
