Offer Your Customers a Better Way to Pay with PayID

PayID is transforming the way Australians make faster payments from within their internet banking and forward-thinking businesses are already leveraging it to deliver faster, safer, and more seamless payment experiences.

Instead of asking your customers to manually enter a BSB and account number, PayID allows you to offer a simple, branded payment method using just an ABN, mobile number, or email address. It’s easier for your customers and smarter for your business.

A PayID is a unique, user-friendly identifier linked to Australian bank accounts such as an ABN, mobile number or email address. When you use PayID linked to your business account your customer enters the PayID in their online banking or internet banking app and they’ll see your business name displayed before confirming the payment.

This extra level of verification builds confidence and reduces payment errors all while delivering fast payments to your bank account, without the hassle of reconciling payments from BSB and account numbers or from BPay.

PayID is highly trusted by Australians as part of the New Payments Platform (NPP) operated by Australian Payments Plus, an organisation owned by Australia’s largest financial institutions.

Offering PayID payments to your customers isn’t just about faster payments it’s about creating safer and more trusted experiences at every touchpoint. With Azupay, you can:

• Issue short-lived unique PayIDs to reduce the risk of payment fraud and incorrect transfers.
• Display your verified business name inside the customer’s mobile banking app and internet banking, so they know they’re paying the right company.
• Use PayIDs based on your email domain or mobile number aliases that match your brand helping build trust and improve conversion.
• Eliminate sharing of your static bank details and avoid manual reconciliation.

These features are especially useful for invoicing, eCommerce checkouts, or large-scale customer payment requests.

Businesses across Australia are already seeing the benefits of fast payments. Learn how Optus partnered with Azupay to implement time-sensitive PayIDs that helped reduce fraud and boost customer trust when customers pay to them.

Paying via PayID is easy for your customers and most major Australian financial institutions already support it across all their eligible accounts. Here’s what your customer sees:

1. They log in to their online banking or internet banking app.
2. They select PayID as the payment method.
3. They enter your PayID (e.g. your phone number, ABN, email or other organisation ID).
4. They confirm your business name as it appears in-app.
5. They send the payment which, sent via NPP (also known as Osko), arrives in real time.

And just like that, the funds are in your bank account with all the payment metadata you need for streamlined reconciliation.

If you’re unsure whether your bank supports PayID, you can check with your participating financial institution or view the official list of NPP participating banks here. Many major Australian financial institutions are already on board. More information can be seen in the Australian Payments Plus FAQ page.

Upgrade the way you accept payments with PayID:

• Improve cash flow with real-time settlement.
• Build trust with visible branding and name confirmation in your customer’s banking app.
• Reduce mistakes from mistyped BSB and account numbers.
• Help your customers feel confident they’re sending money to the right business.

Start offering better, safer payment experiences all within the banking apps your customers already use.

Get in touch with Azupay to discover how you can use PayID to improve the way your customers pay you.

Be safe, Azupay.