Two years ago, Australian major airlines began offering PayID as a new way for customers to pay for flights instantly, securely, and with less hassle. Since then, it’s reshaped how Australians pay for travel — making payments faster, refunds smoother, and experiences more seamless from booking to boarding.
A Milestone Worth Celebrating
Travellers have embraced PayID for its speed, simplicity, and trust. Whether booking a last-minute trip or requesting a refund, PayID delivers real-time results that keep travel plans moving without delays.
In the past two years, PayID has enabled:
- Instant confirmations: no waiting days for bank payments to clear.
- Faster refunds: funds returned in seconds, not business days.
- Reduced fraud and chargebacks: with verified account details and real-time settlement.
- Fewer manual errors: payments linked directly to a unique PayID, not forgettable BSB and account numbers.
For Australian major airlines, that means happier customers, fewer support tickets, and greater efficiency, all while modernising payment systems for a real-time future.
Why Real-Time Matters in Travel
In the travel industry, timing is everything. From ticket sales to last-minute itinerary changes, every second counts in maintaining customer satisfaction and operational efficiency. With real-time payments, Australian airlines can confirm bookings the moment a payment is made — even on weekends or after hours — ensuring travellers can secure seats instantly and confidently. This immediacy enhances customer trust, reduces friction in the purchase journey, and gives airlines greater visibility into incoming funds, enabling faster reconciliation and improved cash flow management across their networks.
Leading the Way in Digital Payments
The introduction of PayID across Australia’s major airlines marked a turning point for travel payments. It demonstrated how real-time payment infrastructure can drive tangible business and customer outcomes. Delivering not just speed, but accuracy, security, and confidence.
At Azupay, we’re proud to power these real-time payment experiences through the New Payments Platform (NPP), helping leading airlines simplify operations and deliver better outcomes for their customers.
The Journey Ahead
As more businesses transition to real-time payments, PayID continues to pave the way for instant, intelligent, and secure transactions.
Two years on, the results are clear: faster payments, happier travellers, and a travel industry that’s ready for what’s next.
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